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FAQs

For all customer service enquiries regarding this promotion please email ristorante@promotioncustomerservices.com or call 0345 450 1452. Local rate and standard network rate charges apply. We aim to resolve all enquiries within 3-5 days.

Answers to more common questions can be found below:

How do I enter?

To be in with a chance of winning up to £10 off your shop, plus £1 off your next Dr. Oetker Ristorante pizza, please follow these simple steps:

  • Purchase a promotional pack of Dr. Oetker Ristorante Classico pizza
  • Visit www.pizzaristorante.co.uk/midweek and enter your unique code in the box provided
  • Winners will be notified by email every Wednesday
  • Every valid entry will also receive a £1 off Ristorante voucher by email. The email will contain a link to print the £1 off voucher.

How many times can I enter the promotion?

Entries are limited to 4 per UK household for the duration of the promotion. 'Household' is defined by full UK postal address, as provided at the point of entry.

Who can enter the promotion?

The promotion is open to UK Residents (England, Scotland, Northern Ireland, Wales, Channel Islands and Isle of Man) aged 18 or over. The offer is not open to employees of Dr. Oetker and their immediate families, its agents or anyone else professionally connected to this promotion.

Do I need the Internet to enter?

Yes, you can only enter by visiting www.pizzaristorante.co.uk/midweek.

Will I be able to view the site on my mobile?

Yes, the website if fully optimised for mobile and tablet devices.

My unique code isn’t being accepted on the website?

Please double-check that the unique code that you are entering is correct. Please also ensure that this is the first time you have used your unique code, as they can only be used once.

If you are still having problems, please email ristorante@promotioncustomerservices.com and quote your unique code. Don't forget to keep your promotional packaging handy until we respond, as we may request to see the box.

I have purchased a Dr. Oetker Ristorante pizza from a supermarket’s online store during the promotional period but received a non-promotional pack. Can I still enter?

Yes, please email ristorante@promotioncustomerservices.com with the name of the supermarket and date that you purchased your Ristorante pizza online and a replacement code will be issued to you. Please retain your online delivery receipt as proof of purchase.

What products are part of the promotion?

Promotional packs are available on the following Dr. Oetker Ristorante Classico varieties: Mozzarella, Speciale, Funghi, Pollo, Pepperoni-Salame, Hawaii.

How long does the Ristorante Make Midweek matter promotion run for?

The main promotion opens on Wednesday 5th April 2017 and runs until Wednesday 31st May 2017. A 'late draw' will run from 1st June until midnight on 26th July 2017. The late draw will take place on the 1st August 2017 for all entries received between 1st June and 26th July 2017. 10 x £10 retailer gift cards will be awarded as part of the late draw. All winners will be contacted via email within 5 working days of the prize draw taking place.

How will I know if I've won?

Draws will take place each Wednesday for entries received the week prior. Winners will be notified by email. Emails will only be sent to the email address registered at the point of entry.

What can I win?

There are two values of voucher available to be won: £5 supermarket gift cards and £10 supermarket gift cards. There are up to 10,000 chances to win a £5 supermarket gift card and up to 10,000 chances to win a £10 supermarket gift card. Every valid entry will also receive a £1 off Dr. Oetker Ristorante voucher.

I have bought more than one promotional pack of Dr. Oetker Ristorante Classico pizza. Can I enter the promotion more than once?

Yes, you can! Up to 4 entries per household are allowed during the promotion. Households are validated by postal address, as provided at the point of entry. This means the maximum number of chances to win a supermarket gift card per household is 4 and the maximum number of £1 off vouchers that can be awarded per household is 4.

If I win a £5 or £10 supermarket gift card, how will I receive this?

We aim to ensure that your supermarket gift card reaches you within 28 days of the email that confirmed you as a winner. Winners from the UK, will receive their supermarket gift card by Royal Mail 2nd Class delivery.

What if the supermarket that I selected doesn’t offer a gift card?

If you selected 'other' from the list of participating supermarkets, you will receive a cheque for the same value as the supermarket gift card that was stated in your winner email confirmation.

Can I change my details, including contact details and my preferred supermarket after I submit my entry?

Unfortunately you will not be able to change any details after you have submitted your entry.

How long is the supermarket gift card valid for?

The £10 and £5 supermarket gift cards are valid for 6 months from the date of issue.

Where can I redeem my supermarket gift card?

At the point of entry, you will be asked to select your preferred supermarket from a list of participating retailers. The supermarket you select at this point will be the gift card that is sent to you if you win.

How long is the £1 off Dr. Oetker Ristorante voucher valid for?

The £1 off Dr. Oetker Ristorante voucher is valid for 14 days from the date of issue. The final date that the £1.00 money off voucher can be generated is 31st May 2017.

What products can I redeem my Dr Oetker Ristorante £1 off voucher against?

The Dr. Oetker Ristorante £1 off voucher is valid against:

  • Classico Mozzarella, Pollo, Funghi, Pepperoni-Salame, Speciale, Hawaii, Spinaci, Quattro Formaggi or Pollo Arrabiata
  • Large Formaggi or Large Pepperoni
  • Gluten Free Salame or Gluten Free Mozzarella

Subject to availability. Cannot be used in conjunction with any other offer.

Where can I redeem my Dr. Oetker Ristorante £1 off voucher?

The £1 off vouchers can be redeemed in-store only at any retailer where Dr. Oetker Ristorante pizzas are stocked, subject to availability. Specific participating stores for Dr. Oetker Ristorante Large are: Tesco, Asda and Co-op. Specific participating stores for Dr. Oetker Ristorante Gluten Free are: Tesco, Asda, Morrisons, Co-op and Iceland Food Warehouse. For further stockist details, please visit www.pizzaristorante.co.uk.

Do I need to keep my till receipt?

Please retain your original receipt, as it may be required to verify winners.

Where can I find my Promotional Terms & Conditions?

Please scroll down to view our full promotional Terms & Conditions.

Will my personal information be safely kept with Dr Oetker?

We do not pass on your information to third parties and we will not send you any unwanted correspondence. For more information about how we store and use your data, please view our Privacy Policy.

I have a general question about Ristorante pizza that isn’t related to this promotion. Who do I contact?

For all general enquiries, please email us at crt@oetker.co.uk.

Terms & Conditions

  1. The Ristorante Make Midweek Matter on-pack promotion opens 5th April 2017.
  2. Entries into the main promotion can only be made between 5th April 2017 and 31st May 2017. The main promotional website will close at midnight on 31st May 2017 and will be replaced by the late entry promotional website until midnight on 26th July 2017.
  3. The late draw will take place on the 1st August 2017 for entries received between 1st June and 26th July 2017.
  4. Internet access and a printer are required.
  5. The offer is open to residents of the United Kingdom (England, Scotland, Wales, Northern Ireland, Channel Islands and Isle of Man) aged 18 or over. The offer is not open to employees of Dr. Oetker and their immediate families, its agents or anyone else professionally connected to this promotion.
  6. Promotional packs of Dr. Oetker Ristorante will be in store from March 2017 while stocks last.
  7. The promotion is featured on the following Ristorante packs: Mozzarella Speciale, Funghi, Pollo, Pepperoni-Salame and Hawaii.
  8. Each promotional pack has a Unique Reference Number (URN) printed on the inside of the box, which must be used to gain entry to the promotion.
  9. Each promotional pack entitles the consumer to a £1 off Ristorante voucher, plus a chance to win 1 x £5 or £10 supermarket gift card.
  10. Entries are limited to 4 per household.
  11. Prizes have been pre-allocated and linked to specific 'plays' between 1 and 4 million (there are 4 million promotional packs available, with each featuring one URN for a single play), which have been randomly pre-selected via a secure, independently verified computer system. Although all prizes will be available to be won, there is no guarantee that they all will actually be won. Winners of the retailer gift cards will be notified by email each week on a Wednesday, please check your junk email folder.
  12. Prizes: There are 10,000 x £5 and 10,000 x £10 supermarket gift cards.
  13. Reward: The £1.00 off Ristorante voucher will be made available to print immediately, downloaded at the end of the process, upon entry of the promotional pack URN. Winners of the retailer gift cards will be notified by email on the next Wednesday and the card will be posted out to the consumer within 28 days.
  14. The final date that the £1.00 money off voucher can be generated is 31st May 2017.
  15. The £1.00 off Ristorante voucher is valid for 14 days from date of voucher generation, and the retailer gift card is valid for a minimum of six months from date of posting. Both must be redeemed within these dates.
  16. The Ristorante money off voucher is redeemable in-store ONLY. The Voucher is valid against:
    • Classico varieties: Mozzarella, Pollo, Funghi, Pepperoni-Salame, Speciale, Hawaii, Quattro Formaggi, Pollo Arrabiata or Spinaci
    • Large varieties: Formaggi or Pepperoni
    • Gluten Free varieties: Salame or Mozzarella
    Subject to availability. Cannot be used in conjunction with any other offer.
  17. Only one voucher may be used against one item at participating stores. Specific participating stores for Large: Tesco, Asda and Co-op. Specific participating stores for Gluten Free: Tesco, Asda, Morrisons, Co-op and Iceland Food Warehouse. For further stockists details, please visit www.pizzaristorante.co.uk.
  18. Retailer gift cards are specific to preferred retailer, chosen at the time of entry. See retailer gift card for specific terms and validity dates. Void if: reproduced, altered, photocopied or expired. For anyone that wins and wishes to redeem at the following stores Nisa, Farmfoods, Costcutter, Spar, a cheque will be sent out to the value of the prize won.
  19. No cash or other alternatives are available.
  20. To claim your vouchers:
    • Purchase a promotional pack of Dr. Oetker Ristorante pizza
    • Locate the Unique Reference Number printed on the inside of the box
    • Visit www.pizzaristorante.co.uk/midweek and enter your code
    • Enter your details (name, address etc.) and select your preferred retailer, then follow the process to download your £1 off Ristorante voucher immediately
    • Print your £1 off Ristorante voucher and redeem at any participating store
    • Winners of the retailer gift cards will be notified by email each week on a Wednesday. Please check your junk email folder
  21. Retailer gift cards will be posted out to the winner within 28 days of winner notification.
  22. Any retailer gift cards returned to sender or undelivered due to inaccurate details supplied will be considered unwanted and the prize will be lost.
  23. A late draw will take place on the 1st August 2017 for all valid entries received between 1st June and 26th July 2017 for 10 x £10 retailer gift cards. All winners will be contacted via email within 5 working days of the prize draw taking place.
  24. Retailer gift cards from the late draw will be posted out to the winner within 28 days of winner notification.
  25. At the end of the promotion [this being defined as midnight on 1st August 2017] a list of winner's full names and counties can be obtained by sending a stamped-addressed envelope to: Make Midweek Matter Promotion, 45 Frederick Street, Birmingham, B1 3HN.
  26. By participating in the promotion, entrants agree to be bound by these Terms & Conditions; any breach of these Terms & Conditions by an entrant may result in the forfeiture of their coupons.
  27. The Promoter reserves the right to cancel, amend, terminate or temporarily suspend this promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties.
  28. Data will be held and processed in accordance with the latest data protection legislation. We use all personal data for this promotion only. We do not process personal data for any other purpose.
  29. Any dispute concerning the interpretation and application of the rules will be settled by English law and in respect thereof the courts of England and Wales will have exclusive jurisdiction.
  30. The Promoter's decisions regarding all promotional matters shall be final.

Promoter:
Dr. Oetker UK Ltd. 4600 Park Approach Thorpe Park Leeds LS15 8GB.