FAQs
For all customer service enquiries regarding this promotion please email ristorante@promotioncustomerservices.comor
call 0345 450 1452. Local rate and standard network rate charges
apply. We
aim to resolve all enquiries within 3-5 days.
Answers to more common questions can be found below:
How do I enter?
To be in with a chance of winning up to £10 off your shop, plus £1 off your next Dr.
Oetker
Ristorante pizza, please follow these simple steps:
- Purchase a promotional pack of Dr. Oetker Ristorante Classico pizza
- Visit www.pizzaristorante.co.uk/midweek and enter your
unique
code in the box provided
- Winners will be notified by email every Wednesday
- Every valid entry will also receive a £1 off Ristorante voucher by email. The email will
contain a link to print the £1 off voucher.
How many times can I enter the promotion?
Entries are limited to 4 per UK household for the duration of the promotion. 'Household' is defined
by
full UK postal address, as provided at the point of entry.
Who can enter the promotion?
The promotion is open to UK Residents (England, Scotland, Northern Ireland, Wales, Channel Islands
and
Isle of Man) aged 18 or over. The offer is not open to employees of Dr. Oetker and their immediate
families, its agents or anyone else professionally connected to this promotion.
Do I need the Internet to enter?
Yes, you can only enter by visiting www.pizzaristorante.co.uk/midweek.
Will I be able to view the site on my mobile?
Yes, the website if fully optimised for mobile and tablet devices.
My unique code isn’t being accepted on the website?
Please double-check that the unique code that you are entering is correct. Please also ensure that
this
is the first time you have used your unique code, as they can only be used once.
If you are still having problems, please email ristorante@promotioncustomerservices.com
and quote your unique code. Don't forget to keep your promotional packaging handy until we respond,
as
we may request to see the box.
I have purchased a Dr. Oetker Ristorante pizza from a supermarket’s online store during the
promotional
period but received a non-promotional pack. Can I still enter?
Yes, please email ristorante@promotioncustomerservices.com
with the name of the supermarket and date that you purchased your Ristorante pizza online and a
replacement code will be issued to you. Please retain your online delivery receipt as proof of
purchase.
What products are part of the promotion?
Promotional packs are available on the following Dr. Oetker Ristorante Classico varieties:
Mozzarella,
Speciale, Funghi, Pollo, Pepperoni-Salame, Hawaii.
How long does the Ristorante Make Midweek matter promotion run for?
The main promotion opens on Wednesday 5th April 2017 and runs until Wednesday 31st May 2017. A 'late
draw' will run from 1st June until midnight on 26th July 2017. The late draw will take place on the
1st
August 2017 for all entries received between 1st June and 26th July 2017. 10 x £10 retailer
gift
cards will be awarded as part of the late draw. All winners will be contacted via email within 5
working
days of the prize draw taking place.
How will I know if I've won?
Draws will take place each Wednesday for entries received the week prior. Winners will be notified by
email. Emails will only be sent to the email address registered at the point of entry.
What can I win?
There are two values of voucher available to be won: £5 supermarket gift cards and £10
supermarket gift cards. There are up to 10,000 chances to win a £5 supermarket gift card and
up to
10,000 chances to win a £10 supermarket gift card. Every valid entry will also receive a
£1
off Dr. Oetker Ristorante voucher.
I have bought more than one promotional pack of Dr. Oetker Ristorante Classico pizza. Can I enter
the
promotion more than once?
Yes, you can! Up to 4 entries per household are allowed during the promotion. Households are
validated by
postal address, as provided at the point of entry. This means the maximum number of chances to win a
supermarket gift card per household is 4 and the maximum number of £1 off vouchers that can be
awarded per household is 4.
If I win a £5 or £10 supermarket gift card, how will I receive this?
We aim to ensure that your supermarket gift card reaches you within 28 days of the email that
confirmed
you as a winner. Winners from the UK, will receive their supermarket gift card by Royal Mail 2nd
Class
delivery.
What if the supermarket that I selected doesn’t offer a gift card?
If you selected 'other' from the list of participating supermarkets, you will receive a cheque for
the
same value as the supermarket gift card that was stated in your winner email confirmation.
Can I change my details, including contact details and my preferred supermarket after I submit my
entry?
Unfortunately you will not be able to change any details after you have submitted your entry.
How long is the supermarket gift card valid for?
The £10 and £5 supermarket gift cards are valid for 6 months from the date of issue.
Where can I redeem my supermarket gift card?
At the point of entry, you will be asked to select your preferred supermarket from a list of
participating retailers. The supermarket you select at this point will be the gift card that is sent
to
you if you win.
How long is the £1 off Dr. Oetker Ristorante voucher valid for?
The £1 off Dr. Oetker Ristorante voucher is valid for 14 days from the date of issue. The final
date that the £1.00 money off voucher can be generated is 31st May 2017.
What products can I redeem my Dr Oetker Ristorante £1 off voucher against?
The Dr. Oetker Ristorante £1 off voucher is valid against:
- Classico Mozzarella, Pollo, Funghi, Pepperoni-Salame, Speciale, Hawaii, Spinaci, Quattro
Formaggi or
Pollo Arrabiata
- Large Formaggi or Large Pepperoni
- Gluten Free Salame or Gluten Free Mozzarella
Subject to availability. Cannot be used in conjunction with any other offer.
Where can I redeem my Dr. Oetker Ristorante £1 off voucher?
The £1 off vouchers can be redeemed in-store only at any retailer where Dr. Oetker Ristorante
pizzas are stocked, subject to availability. Specific participating stores for Dr. Oetker Ristorante
Large are: Tesco, Asda and Co-op. Specific participating stores for Dr. Oetker Ristorante Gluten
Free
are: Tesco, Asda, Morrisons, Co-op and Iceland Food Warehouse. For further stockist details, please
visit www.pizzaristorante.co.uk.
Do I need to keep my till receipt?
Please retain your original receipt, as it may be required to verify winners.
Where can I find my Promotional Terms & Conditions?
Please scroll down to view our full promotional Terms & Conditions.
Will my personal information be safely kept with Dr Oetker?
We do not pass on your information to third parties and we will not send you any unwanted
correspondence.
For more information about how we store and use your data, please view our Privacy Policy.
I have a general question about Ristorante pizza that isn’t related to this promotion. Who do I
contact?
For all general enquiries, please email us at crt@oetker.co.uk.
Discover what people are saying
@DrOetkerPizzaUK Ristorante Hawaii pizza…. well aloha, that’s my fave. @yumcoconut
@daniellewaaters@DrOetkerPizzaUK I love Ristorante pizza because they are amazing quality and so very tasty as well as being exceptional value for money
@DeniseCop1Desserts Guide
These are my favourite pizzas ever, lots of flavour and deliciously fresh tasting! #pizza @MelDaniels77
@zenbuffyDr Oetker mushroom pizza is the best frozen pizza in the world
@COOLJINZODiscover our Range
Join us on Instagram
Ristorante pizzas are a favourite with the whole family. My 4 year old loves the pollo pizza! #MakeMidWeekMatter @ikkle87
@softlysapphic